Experience: The Ritz Carlton Millenia

April 17 - 2017

The Ritz Carlton

I think we could all do with a little bit of Ritz in our lives! Well, at least ONCE.  Last month I had the pleasure of spending a few nights at The Ritz Carlton Millenia, in Singapore.  It was a great way to round off, what was an already phenomenal trip.

We all know that The Ritz Carlton is known for its astonishing level of hospitality.  I also remember working right next to the headquarters in Chevy Chase, Md (of all places?!).  Small world.  Anyway, first I thought you might appreciate some interesting facts about one of the most prestigious lifestyle brands in the world.

Ready?  GO!
  • 1.Ritz Carlton employees are empowered to demonstrate amazing customer service.  How?  They are all given up to US$2000 to spend on each guest, to resolve a guest complaint, or to make their stay extra special.

  • 2.Cesar Ritz is the Founder of the Hotel Ritz Paris, and The Hotel Ritz London, which became the foundation for The Ritz Carlton hotels.  His motto was “King of hoteliers, and hotelier to Kings.”

  • 3.Cesar Ritz, was also the founder of the name for “Grand Marnier” liquor.  This helped him establish The Hotel Ritz Paris.

  • 4.There are 91 Ritz Carlton hotels in 30 countries and territories.
  • 5.Cesar Ritz did not say “The customer is always right.”  But instead quoted, “le client n’a jamais tort,” which translates as the customer is never wrong.
First of all, something I wanted to mention, is that if you are taking a taxi here, please tell the driver that it is the RITZ CARLTON MILLENIA. FYI, there is another hotel called the CARLTON hotel, and my taxi nearly dropped me off there instead.I stayed in a Deluxe Marina Room, which offered a spectacular view of the Marina Bay Sands and the city skyline.  I was glad that this room had a shower as well as a bath.  Best thing about the bathroom was the tub view.  Needless to say, I spent both nights taking a bubble bath, with a glass of wine while enjoying the view.  Oh, and regardless of who you are, if you’re in Singapore please try and spend some time at the Marina Bay Sands.  That way, you can look at it from your Ritz Carlton window, and know that you were part of the beauty, and not just looking at it.

My Highs

1.The little things.  It’s always the thought that counts.
The highlights of my stay at the Ritz Carlton were not necessarily the aesthetics.  But more of the level of hospitality they have.  It really is the little things that make it all the more memorable.  I was given a little plate of madeleines and a hand written note from the lady who checked me in.

2. Being addressed by my name
Everywhere I went, the employees called me by name, which was impressive.  Even those whom I don’t recall encountering at all. The concierge team were also particularly helpful, and showed me alternatives and suggestions on what and where I could eat certain dishes on my wish list (Kaya Toast with boiled eggs for example).

3.The La Mer Spa
Another highlight was my time spent at their spa.  This is biased of me, but I am a HUGE La Mer fan.  C’mon people, it’s the first La Mer Spa in Asia!  I don’t know about you.  But that’s enough for me to get excited about.  That deserves a whole new post for itself.

4.My Bath Tub view
Out of the three hotels I visited in Singapore (The Raffles, and Marina Bay Sands), this was the room that deserves to have more time spent in.  If there was one thing that kept me longer in the room, it was the bath tub.  The view was phenom, and pairs very well with a glass of wine, darling.

My Lows, or should I say... what could have been better? (I don’t think it’s really possible, but I'm a tough crowd…) 

1.Dinner Portions
Seriously guys, I know I like my food and I do recall being extra hungry that night.  But the portion size was quite small, and I was still a bit hungry afterwards. I am not writing this while I’m hungry either.
I ordered the vegetable wrap and fries and because I was absolutely shattered, I dined in my room. I did wonder if the cheeseburger was a comparable size to my vegetable wrap though?
2.The variety of coffee and tea in the room
I was secretly hoping for a Nespresso maker in my room, since they had one at the Raffles, and not in the Marina Bay Sands. But I figured that they wanted you to leave your fabulous hotel room.  Even if it is just for coffee.
I found the staff here the most helpful, which is no surprise.  Even after my first night, their hospitality and warmth made me feel like I had been there a while since most of them were calling me by name already.
3.Do Come Here if…
-You are in no rush to go out and plan to spend more time indoors relaxing.

-You are a huge luxury skincare enthusiast, and plan to splurge on beauty treatments.

-You want to indulge on the finer things in life.

-Personal service is one of the most important things to you, and so is special treatment.

-You want a luxurious hideout, and plan on introverting from the world.

So, there you have it guys.  My little take on The Ritz Carlton Millenia.  Fabulous place to stay, where there is no doubt that the level of hospitality will be just that little bit higher, topped off with that good ol’ Asian charm.

If I could stay here again, just for the spa treatments I would.  Spa treatments and the bakery, and I'm happy.  Have you stayed here? Did you have the vegetable wrap?  What were your thoughts?  Share away!